Excellence Ireland Quality Association

Results Through Certification and Experience

Dublin City Council wins Q Mark for Quality Service

On the 29th July 2009, Lord Mayor Cllr Emer Costello accepted a ‘Q Mark Award' for Quality Service on behalf of Dublin City Council's Customer Services Centre.

Irene Collins of the Excellence Ireland Quality Association (EIQA) presented the prestigious Q Mark Award.

The 48 strong Customer Service Team were recognised for the quality of the service they provide. Annually, the Customer Services Centre handle over 477,000 calls; 45,000 service requests; 18,000 credit card transactions and 60,000 cash office transactions via the Call Centre and One Stop Shop based in the Civic Offices. The ‘Q Mark Award' is testament to the reliability, commitment and service shown by each member of the Customer Services Centre