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Excellence Ireland Quality Association

 

Results Through Certification and Experience

Q Mark for Bill Presentation

What is the Q Mark for Bill Presentation?

The Q Mark for Bill Presentation provides objective criteria against which the overall presentation and clarity of billing information provided to consumers by telecommunications companies can be assessed. The standard provides a comprehensive approach to assessment of the five key areas of billing information, bill content, bill layout and format, bill charges and accessibility.

The framework was developed by EIQA, at the instigation of COMREG, to promote best practice and to encourage operators to ensure their bills are fully transparent and comprehensible to consumers.

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Benefits of the Q Mark for Bill Presentation

All operators strive to provide the highest standard of service to their customers. The Q Mark for Bill Presentation will:

  1. Encourage operators to further improve the quality and transparency of their bills
  2. Reduce the degree of consumer confusion
  3. Ensure consumers are appropriately informed about costs of services purchased
  4. Assist consumers

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How to take part in the Q Mark for Bill Presentation

  1. Complete the application form
  2. Submit copies of the bill to EIQA for assessment
  3. Receive audit feedback and report
  4. Receive certification

Successful operators may use the approved logo on the bill.

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For further information please contact EIQA on
01 660 4100 or by email at info@eiqa.com

 

Standards and Certification